Return & Refund Policy
Our goal is to ensure customer satisfaction. If you receive a damaged, wrong, or defective product, please contact us as soon as possible. This policy explains when returns, replacements, and refunds may be applicable.
1) Return/Replacement Eligibility
- Wrong item delivered (different product than ordered).
- Damaged item received (must be reported immediately after delivery).
- Defective item (manufacturing defect, if applicable).
2) Return Request Time
Please submit a return/replacement request within 3 days of receiving the product. (You can change this period if you prefer.)
3) Conditions for Acceptance
- Product must be unused and in original packaging (unless damaged/defective on arrival).
- We may request photos/video for verification (especially for damage/defect claims).
- Invoice/order details may be required.
4) Non-Returnable Items
- Items that are used, altered, or not in original condition.
- Perishable/sensitive items or hygiene-related items after opening (where applicable).
- Products purchased as special wholesale/bulk orders may have different terms (see Wholesale section below).
5) Refund Process
- If a refund is approved, it will be processed to your original payment method or as mutually agreed.
- Refund processing time may vary depending on payment provider (bKash/Nagad/Card/Bank).
- Delivery charges (if any) may not be refundable unless the issue is caused by us.
6) Wholesale / Bulk Orders
Wholesale orders are handled based on quotation and confirmation. Returns for wholesale/bulk orders may be limited. If there is a delivery mistake, damage, or defect, we will support replacement/solution as per verification.
7) How to Request a Return/Refund
- Send your order number, product name, and issue details via WhatsApp.
- Attach photos/video if requested.
- We will review and guide you on return/replacement/refund steps.
8) Contact Us
Important: Please keep the product packaging and invoice until the issue is resolved.