Privacy Policy
SurgicalPointBD (“we”, “our”, “website”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, or contact us.
1) Information We Collect
- Personal Information: Name, phone number, delivery address, and email (if provided).
- Order Information: Products ordered, quantities, order notes, and order status.
- Payment Information: Payment method and confirmation details (we do not store full card details).
- Communication Data: Messages and information you send via phone, WhatsApp, email, or contact forms.
- Technical Data: IP address, device type, browser type, cookies, and usage data for site improvement.
2) How We Use Your Information
- To process orders, arrange delivery, and provide customer support.
- To confirm orders, verify payments (when applicable), and communicate updates.
- To improve website performance, security, and user experience.
- To send promotional messages or offers only if you choose to receive them.
3) Cookies & Tracking
We may use cookies and similar technologies to support core site functions (such as cart, session, and preferences) and to analyze site performance. You can disable cookies in your browser settings, but some features may not work properly.
4) Sharing of Information
We do not sell your personal information. We may share limited information only when necessary to fulfill your order or comply with legal requirements:
- Delivery Partners: Name, phone, and address needed for shipment.
- Payment/Service Providers: Limited details for payment verification or service operations.
- Legal Compliance: If required by law, regulation, or valid legal process.
5) Data Security
We use reasonable safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure.
6) Data Retention
We retain information as needed for order history, customer support, business records, and legal obligations.
7) Your Choices & Rights
- You may request correction of your personal information.
- You may opt out of promotional communications anytime by contacting us.
- You may request deletion of certain data, subject to legal and record-keeping requirements.
8) Wholesale Orders
For wholesale orders, we may request additional details (such as business/clinic/pharmacy name) to prepare quotations and invoices. This information is used only for processing and support.
9) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
10) Contact Us
Medical Notice: SurgicalPointBD supplies medical and surgical products. Product information on this website is for general guidance only and is not medical advice. Please consult a licensed healthcare professional when needed.