Terms & Conditions
These Terms & Conditions govern your use of SurgicalPointBD and any purchases made through our website, phone, or WhatsApp. By accessing or ordering from SurgicalPointBD, you agree to these terms.
1) Products & Information
- We sell medical and surgical products for retail and wholesale customers.
- Product images, packaging, and descriptions may vary slightly depending on availability and suppliers.
- Product information is for general guidance and is not medical advice.
2) Pricing & Availability
- Prices may change without prior notice, but confirmed orders keep the confirmed price.
- Stock availability may change; if an item is unavailable after order placement, we will contact you.
- Wholesale pricing may differ based on quantity and quotation.
3) Orders & Confirmation
- Orders can be placed via website checkout, phone, or WhatsApp.
- We may call/message to confirm address, delivery time, product, and payment details.
- We reserve the right to cancel suspicious or incomplete orders (e.g., unreachable phone, incorrect address).
4) Payment
- Available payment options may include Cash on Delivery (if offered), bKash, Nagad, and Card/Bank (if offered).
- For some orders (especially wholesale), advance payment may be required.
- Any payment fees charged by payment providers are governed by those providers.
5) Delivery
- Delivery time depends on location, order volume, and courier operations.
- Please ensure your phone number is reachable during delivery.
- If delivery fails due to incorrect address/unreachable customer, additional delivery charges may apply.
6) Wholesale Orders
- Wholesale orders are processed based on quotation and availability.
- Bulk order discounts apply only to the quoted items/quantity.
- Wholesale orders may have different return/refund conditions (see Return Policy).
7) Warranty & Manufacturer Issues
- Some products may include manufacturer warranty; if applicable, warranty details will be provided.
- We are not responsible for issues caused by misuse, improper handling, or unauthorized repairs.
8) Limitation of Liability
To the fullest extent permitted by law, SurgicalPointBD will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9) Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date.
10) Contact Us
Medical Notice: Product content is not medical advice. Please consult a licensed healthcare professional when needed.